Refund policy
Last updated: November 1, 2026
Every Wonderway shirt is printed just for you after you order it. That keeps waste down, but it means we can't take back a shirt that's simply the wrong size or no longer wanted. If we got something wrong, we'll make it right.
What we'll fix, free
We'll send a free replacement or give you a full refund (your choice, subject to availability) if your order arrives:
- Misprinted: wrong design, print missing, smeared, crooked or clearly off-placement
- Defective: holes, seam failures or other manufacturing flaws
- Damaged in transit
- Wrong item: a different design, size or color than you ordered
How to claim: email hello@wonderwayco.com within 30 days of delivery with:
1. your order number,
2. a clear photo of the problem (and of the size label, if it's a wrong-size issue), and
3. whether you'd like a replacement or refund.
You usually don't need to send the item back. We'll reply within 2 business days. Refunds go back to your original payment method; your bank may take 5–10 business days to post it.
What we can't accept
Because each shirt is made to order, we don't offer returns, exchanges or refunds for:
- ordering the wrong size (please check the size chart on each product page; the Comfort Colors 1717 has a relaxed, boxy fit),
- changing your mind,
- slight color or placement variation that's normal for garment-dyed, individually printed shirts,
- wear, washing damage or shrinkage after you've worn or washed the shirt (follow the care label: wash cold, inside out, tumble dry low or hang dry), or
- claims reported more than 30 days after delivery.
Cancellations
Email us within 12 hours of ordering to cancel for a full refund. After production starts, we can't cancel.
Lost, stolen or undeliverable packages
- Tracking shows no movement or no delivery: if your package hasn't been delivered within 10 business days after the estimated delivery date, email us. We'll open a claim with the carrier and, if it's confirmed lost, send a free replacement or refund.
- Marked delivered but not received: please check with neighbors and your mail room and wait 2 business days (packages are sometimes scanned early). Then email us. We'll file a carrier claim and, as a one-time courtesy per customer, replace the order. After that, we can't be responsible for packages the carrier confirms as delivered to the address you gave.
- Wrong or incomplete address: if a package is returned or lost because the address entered at checkout was wrong, we can reship it once you pay the new shipping cost. See our Shipping Policy.
Discount codes on refunded orders
If an order that used a discount code (like FOUNDERS) is refunded, you'll get back the amount you actually paid.
Giveaway prizes
Prize shirts with misprints, defects or shipping damage get the same free replacement. Prizes can't be exchanged for cash.
Contact
hello@wonderwayco.com
Wonderway Supply Co., 7950 Dani Dr Ste 140 PMB 1037, Fort Myers, FL 33966
This is a mailing address only. Please don't mail returns here unless we ask you to.
This policy doesn't limit any rights you have under applicable consumer protection law.